SOLUTIONS FOR BUSINESS OPTIMIZATION, CHANGE AND HARMONIZATION®
Significant Performance Indicators (SPIs) are those definable, quantifiable and measureable metrics which reflect the performance of a project, task, or activity's critical elements. The success of a performance management program is directly dependent upon the ability to select those SPIs that reflect true value. Selecting and measuring the wrong SPIs can lead to wasting time measuring elements that do not add value, and optimizing elements that will not improve the overall quality of the results.
What are the SPIs that should be measured?
How often should the SPIs be measured?
What are the standards to measure the SPIs against?
How do you analyze and provide measurable and sustained improvements based on SPI results?
Since you can't measure everything ...